Shipping & Returns

Shipping

Our business hours are Monday - Friday.

Our freight partner aims to deliver next business day in the north island once we fulfill your order or 3 business days in the south island. We also ship to the Chatham Islands, Great Barrier and Stewart island.

When your goods are fulfilled you will receive an automatic track & trace link showing which sector they're in and an estimated delivery date.

As most orders are fairly low risk there's nothing worse than a calling card to track down the goodies. All our orders unless stated are “non signature”.

Returns

As an artisan whole food supplier our stock turnover is fast packing with regular batches. If you feel it's not up to your expectations please contact us detailing your concerns at tim@kilo.co.nz. Please keep in mind that batches can vary in size, shape and seasonality and as a result, can look different to product images on our website.

If you change your mind about an order, we can cancel and refund a submitted order for you as long as it has not been dispatched. Please make sure you contact us with your order details as soon as possible.