If you have subscribed you’ll receive 5% off our already sharp prices, if you need to cancel, increase or decrease simply login to your account. You would have used your email and a chosen password, simply login up top right (small person) then manage subscription up top left in green, edit as you require.
We do prefer that you manage your own subscription unless you're having difficulty editing options then get in touch: email@example.com to see how we can best assist.
Where applicable add a "gift card/promo code" to your order.
You'll find this on the last page when placing your order, just prior to entering your credit card payment details.
Our packaging is a stand up plastic pouch that takes up to 1kg of product.
Commercially we run stringent MPI policy (formally MAF) this requires defined packaging in our food safety programme.
We encourage multiple uses for the zip lock bags making soups for the winter months or simply creating your own GraiNOla just wash between uses.
We constantly monitor our footprint to improve and minimise areas of the business ensuring our impact is as low as commercially possible.
At the end of it's usable life simply pop it into the soft plastics drop off zone at most Countdowns throughout NZ, these get recycled into fence posts and so much more.
Like all industries we are subject to fluctuations with global markets, each week we draw stock down paying spot prices for those commodities.
Some products are more stable but others are subject to supply and demand and we only adjust to reflect those increases or decreases.
ORGANICS vs NON ORGANICS:
We purchase organics from some of the top importers in bulk, packing onsite on a specific time period to cover organics only.
We chose to do it in bulk avoiding smaller more expensive retail options. These products are clearly labeled on the site.
GLUTEN FREE (and other allergies)
Celiac is a tough one and we’re clear from a risk point of view. All our suppliers we source from disclose their products are held or processed in a facility containing gluten, soy, peanuts and the like.
Most products are packed on site where the goods have been purchased in large sealed bags from those importers. As a result any form of cross contamination either in house or from these importers means we can't say they’re free from gluten while taking all steps possible to avoid this in our process.
Our freight partner aims to deliver next business day in the north island once we fulfill the shipment or 3 business days in the South. We also fly to the Chatham Islands, great barrier and Stewart island.
Rural surcharges are a thing of the past after we worked alongside our supply chain.
When your goodies are fulfilled you will receive an automatic track & trace link showing which sector they're in and an estimated delivery date.
As most orders are fairly low risk there's nothing worse than a calling card to track down the goodies. All our orders unless stated are “non signature”.
REPLACEMENT OF GOODS:
As an artisan WholeFood supplier our stock turnover is fast packing in regular batches. If you feel it's not up to your expectations please come back to us detailing your concerns. Please keep in mind that batches can vary in size, shape and seasonality so can look different to our images.
TIPS HOW BEST TO STORE YOUR NUTS AND SEEDS:
Follow is on Facebook
or instagram @kilonewzealand
Jump onboard our digital channels with regular recipe ideas, promo codes and new releases. We ask that our site is one where people feel comfortable commenting & learning from a Community of passionate foodies.
We do take defamatory comments against our brand that are not warranted with the view to delete or block the user.
We try our best to answer inquiries outside of the FAQ's individually.
Our range is now within Cigana Espresso located at 5 Maskell St in St Heliers Auckland.
Thanks for your inquiry.