FAQs

SUBSCRIPTION:

If you have subscribed you will receive 5% off our already sharp prices, if you need to cancel, increase or decrease simply login to your account. You would have used your email and a chosen password, simply login up top right (small person) then manage subscription up top left in green, edit as you require.

We do prefer that you manage your own subscription unless you're having difficulty editing options then get in touch: tim@kilo.co.nz to see how we can best assist.

PROMO CODE:

Where applicable add a "gift card/promo code" to your order.

You'll find this on the last page when placing your order, just prior to entering your credit card payment details.



PACKAGING:

Our packaging is a stand up plastic pouch that takes up to 1kg of product.

Commercially we run stringent MPI policy (formally MAF) this requires defined packaging in our food safety programme.

We encourage multiple uses for the zip lock bags simply wash between uses.

The packaging is 100% recyclable in the soft plastic drop off at your local supermarket. The boxes we send are cardboard and recyclable.

We constantly monitor our footprint to improve and minimise areas of the business ensuring our impact is low as commercially possible.

To read more on where our bags go jump on the link.

http://www.recycling.kiwi.nz/solutions/soft-plastics

COMMODITIY FLUCTUATIONS:

Like all industries we are subject to fluctuations with global markets, each week we draw stock down paying spot prices for those commodities.

Some products are more stable but others are subject to supply and demand and we only adjust to reflect these increases or decreases.

ORGANICS vs NON ORGANICS:

We purchase organics from some of the top importers in bulk packing onsite on a specific time period to cover organics only.

We chose to do it in bulk avoiding smaller more expensive retail options. These products are clearly labeled on the site.

GLUTEN FREE (and other allergies)

Celiac is a tough one and we are clear from a risk point of view. All our suppliers we source from disclose their products are held or processed in a facility containing gluten, soy, peanuts and the like.

Most products are packed on site where the goods have been purchased in large sealed bags from those importers. As a result any form of cross contamination either in house or from these importers means we can't say they’re free from gluten while taking all steps possible to avoid this in our process.

SHIPPING:

Our business hours are 7am - 4pm during the weekday.


Our freight partner aims to deliver next business day in the north island once we fulfill the shipment and 2 -3 business days in the South. We also fly to the Chatham Islands, great barrier and Stewart island.

Rural surcharges are no longer after we worked alongside our supply chain.

When your goodies are fulfilled you will receive an automatic track & trace link showing which sector they're in and an estimated delivery date.

As most orders are fairly low risk there's nothing worse than a calling card to track down the goodies. All our orders unless stated are “non signature”.

REPLACEMENT OF GOODS:

As an artisan WholeFood supplier our stock turnover is fast packing in regular small batches. If you feel it's not up to your expectations please come back to us detailing your concerns. Please keep in mind that batches can vary in size, shape and seasonality so can look different to our images.

TIPS HOW BEST TO STORE YOUR NUTS AND SEEDS:

If not stored correctly nuts and seeds over time can become rancid…especially when exposed to heat and light. During the cooler months you can safety store your nuts and seeds in the pantry in an air tight container for around 2-3 months. However in the warmer months we recommend you pop them in the fridge, this will extend their life up to 6 months, or for longer storage for bulk nuts and seeds store in the freezer for up to 1 year. 

By buying fresh, often, and storing in our resealable bags is the BEST way to ensure you only consume the freshest and tastiest nuts and seeds.

Happy Eating!!


COMMUNITY PARTNERS:

Community is the heartbeat of why Kilo exists, partnering with non profits who are already on the ground investing into community needs.

Recycling capital only becomes possible by establishing a sustainable model that gives our fellow nutters sharper pricing everyday.

TearFund with sponsorship of an overseas Child.

The Nutters Club founded by Mike King who shares a journey of hope with suicide prevention.

BEYOND a community trust reaching out to kids in schools assisting with healthy breakfasts and many more Community trusts.

SOCIAL MEDIA:

Follow is on Facebook 

Facebook.com/kilonewzealand 

or instagram @kilonewzealand

Jump onboard our digital channels with regular recipe ideas, promo codes and new releases. We ask that our site is one where people feel comfortable commenting & learning from a Community of passionate foodies.

We do take defamatory comments against our brand that are not warranted with the view to delete them or block the users.

We aim to answer inquiries outside of these categories individually.

Thanks for your inquiry.

Tim
Team Kilo.